Applies when incorporated into an Order Form accepted by Turnstile and the customer. An existing signed agreement is not replaced by this publication.
The agreement
This Master Subscription and Customer Agreement (Agreement) is between Doorstop, Inc., the company providing Turnstile (Turnstile), and the legal entity identified as Customer in an Order Form accepted by both parties. The Agreement takes effect on the date recorded in that Order Form. Each person accepting for a party must have authority to bind that party.
The Agreement consists of the accepted Order Form, this identified version, and the schedules and addenda expressly incorporated in the Order Form. An Order Form may be signed electronically or accepted through another process agreed by both parties that records the complete terms and each party’s assent. Creating an account, attending an event, or publishing event terms does not execute a business subscription.
Service and organizational scope
Service means the hosted Turnstile modules and features specified in the Order Form. Documentation means the user instructions for those modules. Customer Data means information submitted to or maintained in the Service on Customer’s behalf, including records and search representations derived from those records. Subscription Term means the period stated in the Order Form. Authorized Users are individuals Customer is entitled to authorize who receive access through the applicable account and permission processes.
Only the organizations and affiliates identified in the Order Form are included in its commercial scope. An affiliate accepting its own Order Form has a separate agreement unless the parties expressly agree otherwise. Recording a parent, child, agency, or other relationship in Turnstile does not bind another entity to this Agreement or make Customer responsible for its separate contracts.
Commercial scope and access rights are distinct. A shared payer, parent organization, talent representation, or subscription does not itself grant access to another organization’s records. Access to child organizations requires the applicable explicit permission grant.
Access and account responsibilities
During the Subscription Term, Turnstile grants Customer a nonexclusive right to use the Service and Documentation for the organizations, operations, and usage scope in the Order Form. This right includes using browser-delivered software as needed to access the Service. Attendees and other recipients use the access provided for their own transactions.
The subscription does not transfer ownership of Turnstile technology or grant source-code delivery, self-hosting, resale, distribution, or a perpetual software license. Separately commissioned development or distributed software requires an express written agreement.
Customer will appoint authorized administrators, maintain appropriate access assignments, protect account credentials, and ensure its Authorized Users comply with the Agreement and any incorporated Acceptable Use Policy. Customer will promptly report suspected misuse or compromise. Account security and permission checks continue to apply even where an administrator has approved a business relationship.
Service commitments and third parties
Turnstile will provide the contracted Service, support, and implementation work described in the Order Form. Customer will use the Service within the agreed scope and applicable Documentation. Any availability target, support response commitment, service credit, recovery commitment, or delivery milestone applies only as expressly recorded in the accepted agreement.
Optional payment, mapping, wallet, identity, and electronic-signature services depend on supported configuration and the applicable provider arrangements. Customer is responsible for accounts and authorizations it maintains directly with those providers. Turnstile remains responsible for its own contractual obligations; a provider’s separate terms do not amend this Agreement.
Demonstrations, roadmap descriptions, and announcements do not add a contracted deliverable. Changes to the commercial scope or an express feature commitment follow the amendment process in the Order Form.
Customer data and intellectual property
Customer and its licensors retain their rights in Customer Data. Customer grants Turnstile the limited permissions to host, process, transmit, and display that data necessary to provide, maintain, secure, and support the contracted Service, follow lawful documented instructions, and comply with applicable law. Access by a service provider is limited to its authorized function and applicable data-protection terms.
Turnstile and its licensors retain their rights in the Service, Documentation, designs, and underlying technology. Storage, formatting, search indexing, or export does not transfer ownership of Customer Data. This Agreement does not authorize selling private Customer Data or using it for unrelated advertising or general-purpose model training.
Customer is responsible for having the rights and lawful basis needed to provide Customer Data and issue its instructions. Customer will provide required notices and obtain permissions where necessary for its events, forms, communications, talent representation, and agreements. These responsibilities do not relieve Turnstile of its own obligations.
Privacy and security
The incorporated Data Processing Addendum governs personal data processed on Customer’s behalf. Turnstile’s Privacy Notice describes separately determined purposes, such as applicable account administration and platform security. Neither document expands the other’s processing authority or creates consent for unrelated marketing or cross-customer disclosure.
Turnstile will apply the technical and organizational safeguards agreed for the contracted deployment and required by applicable law. The security and processing schedules identify the relevant measures, authorized support access, incident contacts, and recovery arrangements. A product capability or audit record is not a representation of certification or a service-level commitment.
Confidential information
Confidential Information is nonpublic information disclosed in connection with the Agreement that is marked confidential or reasonably understood to be confidential from its nature or circumstances. It includes Customer Data, nonpublic security information, and nonpublic commercial terms.
The receiving party will use Confidential Information only to perform the Agreement, exercise its rights under it, or comply with law. It will protect that information with reasonable care and disclose it only to personnel, professional advisers, and authorized service providers who need it for those purposes and are subject to appropriate confidentiality duties.
These restrictions do not apply to information the recipient can demonstrate became public without its breach, was already lawfully known without restriction, was developed independently without using the disclosure, or was lawfully received from a third party without a confidentiality duty. Personal data remains protected by applicable law and the DPA regardless of these exclusions.
If disclosure is legally required, the recipient will limit it to the required information and, where lawful, notify the disclosing party and reasonably assist efforts to obtain confidential treatment. These duties continue after the Agreement ends for information that remains confidential or otherwise protected by law.
Charges and payment authority
Customer will pay the charges stated in the accepted Order Form or incorporated fee schedule in the agreed currency and according to the agreed invoicing and payment terms. The schedule identifies the responsible payer, applicable organizations, quantities or usage measures, tax responsibility, and billing-dispute process. A website price or an administrator’s product access does not by itself authorize a charge.
Subscription charges are separate from ticket transaction charges. An organizer platform fee requires an agreed schedule stating its rate, calculation base, currency, rounding method, effective version, and refund and dispute treatment. The platform fee is absorbed by the organizer within the displayed ticket price. Payment-provider processing charges are a separate organizer expense under the applicable provider arrangement.
A later fee schedule does not recalculate the amounts and fee terms recorded for an existing order. Fee changes apply prospectively through the agreed change process. The Agreement does not select a percentage rate, authorize debiting an unrelated organization, or establish a blanket rule that all charges are nonrefundable.
Term, renewal, and termination
The Order Form states the Subscription Term and the applicable renewal, cancellation, termination, and breach-and-cure provisions. Automatic renewal, a cancellation charge, or a right to retain prepaid fees applies only if expressly agreed and legally permitted. Neither publication of a new version nor continued visibility of an account creates a new subscription term.
Expiration or termination ends the affected service rights subject to the agreed transition arrangements and applicable law. Accrued payment obligations, confidentiality, data protection, ownership, and provisions intended to govern closeout or disputes continue as their nature requires.
Protective restrictions
Turnstile may restrict affected access where reasonably necessary to address a security threat, unlawful use, credential misuse, or a material breach of the Agreement. Restrictions will be proportionate to the issue where feasible. Turnstile will provide notice and an opportunity to resolve the issue when reasonably practicable and lawful, unless doing so would undermine protection or an investigation.
Billing-related restrictions follow the agreed commercial terms. Restricting an organization does not itself cancel its events, refund purchases, invalidate unrelated transactions, or authorize destruction of retained records. The parties will cooperate on appropriate closeout and access arrangements for affected obligations.
Data return and service closeout
The agreed exit schedule identifies available export formats and scope, authorized recipients, the request and access periods, transition assistance, and return or deletion procedures. Turnstile will perform those obligations subject to the DPA and applicable law. Customer will designate an authorized recipient and make timely requests through the agreed process.
Pending tickets, payments, refund cases, agreements, and legal or safety matters require appropriate closeout. Ending service does not itself transfer those obligations or erase financial, purchase, or audit evidence. Retained information remains protected and limited to its authorized purpose; a technical deletion safeguard does not authorize indefinite retention.
Backup treatment and any retention exception must be identified in the applicable schedule or justified by law. Return or deletion of personal data processed on Customer’s behalf is governed by the DPA.
Legal responsibilities and remedies
Each party will comply with the laws applicable to its performance of the Agreement and remains responsible for its own acts and omissions. Customer’s responsibility for an event or third-party account does not eliminate Turnstile’s responsibility for its own service.
Any additional warranty, agreed remedy, liability limitation, indemnity, or insurance requirement must be expressly stated in the accepted agreement. These published terms do not create an unstated monetary cap, damages waiver, or indemnity. Nothing excludes a duty, liability, or remedy that applicable law does not permit the parties to exclude.
Governing law and notices
Delaware law governs this business Agreement, excluding its conflict-of-law rules, subject to mandatory applicable law. The parties submit disputes under the Agreement to the state or federal courts located in Delaware, except where mandatory law requires otherwise. This Agreement does not require arbitration or waive a right that cannot lawfully be waived.
Contractual notices to Turnstile must be sent to legal@turnstileos.com and identify Doorstop, Inc., 1111b South Governors Ave, Ste 96313, Dover, DE 19904. Customer’s notice address, authorized contacts, and any additional delivery requirements are recorded in the Order Form.
Document priority and amendments
Mandatory law controls. For covered personal-data processing, an applicable transfer instrument controls as required by its terms, followed by the DPA. For other matters, an accepted Order Form or signed amendment controls an expressly identified variation; otherwise this Agreement controls over incorporated general policies. An organizer’s event policy does not amend this business Agreement.
Amendments require the recorded agreement process identified in the Order Form. Publishing a replacement page does not amend an existing contract, add a fee, expand a processing purpose, or alter an earlier purchase. The parties will retain the accepted documents and their version identifiers.