Our policies
and agreements.
Understand your rights, how information is handled, and the terms for working with Turnstile.
Each document explains who it covers and when it applies. Your organization’s signed agreement and your event’s purchase terms remain specific to those transactions.
Your account and tickets
The terms for individual users, ticket purchases, transfers, and resolving a problem.
User terms
Your rights and responsibilities when using a Turnstile account, profile, tickets, forms, or agreements.
Ticket policy
Understand your purchase, keep your ticket secure, and find help with transfers, event changes, and refunds.
Disputes and appeals
Where to get help, how reviews and appeals work, and how to protect your payment-dispute rights.
Electronic signatures
What to review before signing electronically, how to keep a copy, and where to request another format.
Your information
How information is handled and the expectations for using Turnstile responsibly.
Privacy
What information Turnstile handles, how it is used, and how to make a privacy request.
Cookies
How Turnstile uses browser storage for sign-in, security, invitations, and enabled features.
Acceptable use
Standards that protect people, honest transactions, customer information, and the Turnstile service.
Website terms
The terms for using Turnstile’s website, product information, and resources.
For organizations
Subscription agreements, data protection, and the responsibilities of event organizers.
Customer agreement
Terms for a Turnstile subscription, including service access, customer data, commercial responsibilities, and the end of service.
Order form
How a commercial order identifies the customer, subscription, fees, data arrangements, and accepted contract versions.
Data processing
Terms governing personal data Turnstile processes on a customer’s behalf and the deployment-specific annex that accompanies them.
Organizer terms
Responsibilities for event listings, prices, connected payments, purchase terms, refunds, and attendee information.