Applies to organizers under their accepted ticketing agreement. It does not change an attendee’s existing purchase or activate a platform fee.
The organizer and its event
These Organizer Terms supplement the Master Subscription and Customer Agreement between Doorstop, Inc. (Turnstile) and the customer identified as organizer in the accepted Order Form. They govern the organizer’s use of event, registration, ticket, and check-in features. Attendee and User Terms and the Tickets, Transfers and Refunds policy address the separate attendee relationship.
The organizer is responsible for its event, authority to offer admission, listing accuracy, capacity, accessibility and entry information, applicable permits, safety arrangements, and event-specific terms. It must identify itself and provide a reachable contact before accepting purchases or registrations.
Turnstile supplies the contracted tools. A listing, profile verification, or address match is not an endorsement of an event or a guarantee of a person, property, performance, or transaction.
Clear, complete prices
Whenever the organizer displays or advertises an admission price, it must present the total price clearly and prominently from the outset, including mandatory charges known and calculable for that offer. A fee breakdown must not overshadow the total. A required service, handling, or processing charge must not first appear at checkout.
Optional additions require an affirmative buyer choice. Any charge lawfully excluded from an initial total must be accurately identified and disclosed, with the final amount payable, before payment is requested. The organizer must follow any stricter rule applicable to its offer and must not misstate a fee’s purpose or refundability.
The organizer must configure the supported ticket or package price to include mandatory charges. Turnstile does not calculate a separate attendee tax amount in the current ticket flow. The organizer remains responsible for correct tax treatment and must not rely on these tools as an automated tax service.
Connected payments and organizer fees
Enabled paid checkout uses Stripe Checkout and direct charges on the organizer’s connected Stripe account. The organizer must complete the required onboarding, maintain payment capabilities, and comply with its provider agreement. A parent organization’s payment account does not automatically serve a child organization.
An agreed platform percentage is an organizer expense absorbed within the displayed price. Its rate, calculation, rounding, currency, effective version, and refund treatment are established in the accepted fee schedule. Stripe processing charges are separate organizer expenses. These terms select no rate and do not authorize collection without the agreed arrangement and supported configuration.
The terms recorded for an existing order are not recalculated by a later schedule. A requested application fee is not proof of provider collection, and a requested return is not proof of completion. Payouts, processing charges, negative balances, and provider restrictions follow the applicable connected-account arrangement; no authority to debit an unrelated organization is created here.
Event policies and purchase records
The organizer must disclose the applicable purchase conditions, refund and cancellation policy, material entry restrictions, and attendee contact before purchase. Only authorized owners or administrators may publish the organizer policy. Saving changes privately does not publish them; publication creates a separate historical version.
Paid attendee checkout requires published organizer terms. The supported confirmation records the order details and applicable policy version presented to the buyer. A free order without a published policy records that absence. Older orders and organizer-issued tickets are not represented as having a buyer acceptance that was never captured.
The organizer must apply the terms relevant to the transaction, subject to mandatory rights. A new publication does not replace an existing purchase record. A material correction or change requires appropriate notice and any agreement or remedy required by law.
Accurate offers and admission conditions
The organizer may offer only admission it is entitled and able to provide. Listings must accurately describe capacity, purchase limits, packages, seating or access arrangements, and material restrictions. False scarcity, duplicate offers that cannot be honored, and misleading package descriptions are prohibited.
Relevant entry requirements, any lawful age restriction, accessibility information, and required accompanying-person arrangements must be disclosed before purchase and applied consistently with applicable rights. A ticket scan checks admission status; it does not establish a person’s identity or release the organizer from its event responsibilities.
An incorrectly priced or issued order must be investigated before corrective action. The organizer must explain any intended correction and payment consequences to the buyer and provide the remedies required by the purchase terms and law. An error does not authorize a surprise increase to a completed purchase price.
Cancellations and event changes
The organizer must keep event information accurate and promptly notify affected buyers through an available communication channel when an event is cancelled, postponed, relocated, or materially changed. The notice must explain the change, whether tickets remain valid, available options, and how to obtain help.
The disclosed policy must address cancellation, postponement, rescheduling, and applicable refund treatment. Updating a listing does not itself notify every buyer or issue refunds. The organizer remains responsible for completing the required communications and remedies.
Refund requests and outcomes
The organizer will review refund requests case by case under the policy applicable to the purchase and mandatory law. A no-refund statement cannot remove a statutory remedy. Cancellation, material nonperformance, and other legally required relief must receive appropriate assessment even when ordinary change-of-mind refunds are discretionary.
The organizer must provide a reachable request route and an operationally supported response process. It must explain relevant fee and partial-refund treatment before purchase and communicate decisions accurately. A submitted request or internal approval is not proof of a completed refund; the recorded provider outcome determines its status.
Additional review may apply to used, transferred, or otherwise restricted tickets. Permission controls and financial approvals do not eliminate the buyer’s legal rights. Refund funding and provider charges follow the accepted commercial terms and payment-provider arrangement; these terms do not establish blanket nonrefundability.
Transfers, credentials, and verification
Ticket transfers must use the supported process and comply with the applicable disclosed restrictions and law. A completed transfer or reissue can invalidate the previous admission credential. Organizers and attendees must protect admission, claim, and transfer secrets and must not publish them as evidence of authenticity.
A ticket verification result reports limited current status. It does not establish an outside seller’s identity, guarantee a resale listing, hold funds, or protect an off-platform payment. A screenshot or wallet pass can become outdated after a transfer, refund, or admission.
A purchaser’s retained financial record is distinct from the transferred attendee’s access. A transfer does not authorize disclosure of the recipient’s private information to the original buyer.
Check-in and event operations
The organizer is responsible for staffing entry, granting appropriate check-in permissions, and maintaining an operational contingency plan. Mobile-camera scanning requires a supported secure browser connection and current online access. Wallet availability depends on supported configuration and does not replace the current admission decision.
Check-in staff must use the current ticket status and investigate conflicting or unavailable results through the authorized workflow. A previously saved image or positive verification result is not an unconditional promise of later admission.
Payment review and disputes
Transactions may be held for review based on available transaction information, provider outcomes, or a reviewed safety signal. A review is not a finding of fraud. An organizer’s local approval cannot override an unresolved provider restriction.
A chargeback does not automatically require a permanent account ban. The organizer must provide truthful, relevant evidence and respond through the provider’s dispute process within the applicable deadline. Turnstile’s tools do not guarantee an outcome or replace that process.
Nothing in these terms restricts a buyer’s lawful right to contact a bank, dispute a payment, or challenge a decision. A platform complaint or appeal does not extend an external deadline. Additional reserves, collection charges, or financial authority require an express agreement and a supported process.
Attendee information and closeout
The organizer must give accurate notice of its collection and use of attendee and form information and use it on the applicable lawful basis. Purchase, attendance, or a ticket transfer is not blanket consent to unrelated marketing, public profile publication, or sharing across customers.
An account, an organization membership, a contact record, ticket ownership, and event check-in establish different relationships. The organizer must not treat one as automatic authority for another. Access, export, and communications must remain within the relevant permission and privacy boundaries.
At the end of an event or the service relationship, the organizer must resolve pending buyer obligations and follow the agreed data-return and retention arrangements. Financial and purchase records remain subject to justified retention and applicable rights. Event and refund questions should go to the organizer’s published contact; questions about Turnstile’s role may be sent to legal@turnstileos.com.